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General Info

ACKNOWLEDGMENT
All orders are acknowledged in writing via fax or email. Please review and advice immediately of any discrepancies.
 

ARTWORK
A vector artwork in black & white should be provided in EPS, AI or CDR files which converted in outline / curve. A fax copy of the artwork with purchase order is required for accuracy comparison.  If artwork needs to be touched or reconstructed in any way, art charge of $30.00(G) per hour will be incurred. These charges will be acknowledged before proceeding with the order.

CO-OP PROGRAM
Co-Op pricing is available upon request. Please call to inquire.

CHANGES OR CANCELLATIONS
Any change or cancellation of an order in process will be subject to costs incurred to date as well as a $30.00 (G) cancellation charge. Changes to a purchase order must be signed off in writing.

LARGE QUANTITY PRICING
Please call to inquire.

LESS-THAN-MINIMUM
Add $30.00 (G) and use first column price.

METHODS OF IMPRINT

Laser Engraving, De-Boss Blind stamping (on selected leatherette products), Silk Screen imprinting, and Full Color Digital printing on selected products are available. Please note factory does not guarantee the life of the screened imprint on metal product. 

Full-Color Digital Printing:

1. Set-Up Charge: Add $50.00(G) per location. Repeat Order Set-Up Charge: $35.00(G) 

2. Metallic and Neon colors are not available. Imprint will be done with close matched color and color match is not guaranteed. Please advise PMS number or send a color print to assist in color matching. JPEG and TIFF files are accepted and must be at least 300 dpi with CMYK  color mode. 

Hot Stamping (De-Boss):

1. Set-Up Charge: Keytag-$60.00(G); other products $70.00(G), Gift Sets-$95.00(G). Add $0.30(G) per piece run charge for foil stamping. Foil colors available in metallic blue, gold,  green, silver & red. 

2. Repeat Order Set-Up Charge: $35.00(G) on single item & $50.00(G) for gift set.

 Laser Engraving or Screen Imprint:

1. Set-Up Charge: Add $50.00(G) on single item & $75.00(G) on gift set. Add $35.00(G) for each Extra Location. 

2. Repeat Order Set-Up Charge: $35.00(G) on single item & $50.00(G) on gift set. 

3. Extra Location/Color Run Charge: For additional location etching add $0.40(G) each on pen/writing instrument. Add $0.50(G) each on keytag. All other products add $0.65(G) each. Add $2.00(G) each Jade Glass or Crystal products.

4. Oxidation Run Charge: $0.30(G)  

5. Laser Engraved Personalization: $1.75(G) per name or per line run charge; plus $25.00(G) Set-up charge per line /per order. A list in Word, Excel or text file must be supplied.  

Sand Blasting:

For jade glass or crystal products, add Set-Up Charge $50.00(G) plus $4.00(G) each per location run charge for deep etched logo.

OVER/UNDER RUNS
Every effort is made to ship the exact quantity ordered. However, for imprinted products, Tonata reserves the right to ship up to 3% over or under the quantity of the ordered.

PAPER PROOF
Paper Proof is provided in PDF file via email on all orders of imprinted products. The initial proof plus one revision are provided at free of charge. Any additional revision will be charged at $12.50 (G).

PRICING

Due to currency and material cost fluctuations, prices are subject to change without notice. 

PRODUCTION TIME
Normal production time on stock items is 5-7 working days after approval of order. 2-3 days Rush available on selected items for FREE of charge. 1-DAY Rush is available with nominal fee on selected items. Please inquire for the production time of volume quantity or custom product. 

RETURNS
All products are guaranteed against mechanical or structural failure under normal use (battery excluded). Returned product will not be accepted without prior authorization. Any shortage or damaged goods must be notified within 15 days from receipt of shipment. Goods damaged during transit need to be claimed to the carrier immediately. Un-imprinted product is subject to 15% of re-stocking charge. All returns must be freight prepaid within 60 days of shipment. 

SALES TAX

In accordance with California law, goods shipped to an address within California will be charged sales tax unless the purchaser has a resale permit issued by the California Board of Equalization on file with the factory. 

SAMPLES
1. Random Samples are billed at End Quantity Prices and non-returnable.  

2. Speculative Samples can be produced for $50.00 (G) for single item & $75.00 (G) for gift set plus the cost of item. 

SHIPPING

1. All products are shipped F.O.B. California. Freight charge & insurance will be prepaid and billed unless otherwise requested. We are not responsible for delays caused by the carrier    after goods leave our plant. 

2. Add $6.00 (G) each for Drop/Split shipment after first shipment. Add $10.00 (G) for international drop shipment. Add $20.00 (G) for  US Postal Office drop off shipment.  

TERMS
Our standard open account term is Net 30 days from the date that order has shipped. Deposit required for first time or special orders. VISA & Mastercard are accepted for deposit and pre-payment term. 

TRADEMARKS & LOGOS
Tonata assumes no responsibility in determining who does and does not hold claim to trademark or logo. Trademarks & logos depicted herein are to show imprint capability only and are not constitute an endorsement of the product within this catalog.

UN-IMPRINTED MERCHANDISE
Un-imprinted item will be billed at End Quantity Price. Quantity ordered for less than minimum quantity will be billed at minimum quantity price.

WARRANTY
All products are guaranteed against mechanical or structural failure under normal use (battery excluded). Returned imprinted items may be replaced with un-imprinted items.